Legal
Privacy Policy
We believe your personal data deserves the same respect we give every product on our platform — handled with care, transparency, and purpose.
Last updated: June 2025
Overview
Mamfe ("we", "us", or "our") is committed to protecting the privacy of everyone who visits or uses our platform. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your data.
This policy applies to all users of the Mamfe platform — including customers, vendors, and visitors — across our website and mobile applications.
By using Mamfe, you consent to the practices described in this policy. If you do not agree, please discontinue use of our platform.
Information We Collect
We collect information in the following ways:
Information You Provide
- Name, email address, phone number, and delivery address when creating an account or placing an order.
- Payment information processed securely via our third-party payment provider.
- Business details submitted by vendors during onboarding.
- Messages and communications sent through our support or chat features.
- Reviews, ratings, and other content you submit on the platform.
Information Collected Automatically
- Device type, browser, operating system, and IP address.
- Pages visited, time spent, clicks, and navigation patterns.
- Referring URLs and search terms used to find our platform.
- Location data (at city or region level) where permitted.
- Cookies and similar tracking technologies as described in our Cookies section.
Information from Third Parties
- Social login data (e.g. name and email) if you choose to sign in via Google or Facebook.
- Fraud and identity verification data from payment processors.
- Publicly available information to verify vendor credentials.
How We Use Your Information
We use the information we collect to provide, improve, and protect our platform. Specifically, we use your data to:
- Process and fulfil your orders, including coordinating delivery and handling returns.
- Create and manage your account and maintain platform security.
- Send order confirmations, shipping updates, and customer service communications.
- Personalise your experience and surface products relevant to your interests.
- Send marketing emails and promotions where you have opted in — you can opt out at any time.
- Analyse platform usage to improve features, performance, and user experience.
- Detect and prevent fraud, abuse, and other harmful activity.
- Comply with applicable legal obligations and enforce our Terms & Conditions.
We will never use your data in ways that are incompatible with the purposes described here without first obtaining your consent.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.
Account data is retained for as long as your account is active. If you close your account, we will delete or anonymise your personal data within 90 days, except where retention is required for legal, tax, or fraud prevention purposes.
Transaction records may be kept for up to 7 years in line with financial and tax regulations. Anonymised analytics data may be retained indefinitely.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access
Request a copy of the personal data we hold about you.
Correction
Ask us to correct any inaccurate or incomplete data.
Deletion
Request erasure of your personal data where there is no legitimate reason for us to keep it.
Objection
Object to processing of your data for direct marketing purposes.
Portability
Receive your data in a structured, machine-readable format.
Restriction
Request that we limit how we use your data in certain circumstances.
To exercise any of these rights, please contact us at privacy@mamfe.com. We will respond within 30 days.
Security
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include encrypted data transmission (TLS/SSL), hashed password storage, and restricted staff access on a need-to-know basis.
While we take every reasonable precaution, no transmission over the internet or electronic storage method is 100% secure. We encourage you to use a strong, unique password for your Mamfe account and to notify us immediately if you suspect any unauthorised access.
Children's Privacy
Mamfe is not directed at children under the age of 13, and we do not knowingly collect personal data from anyone under this age.
If you believe a child has provided us with personal information without parental consent, please contact us immediately at privacy@mamfe.com and we will take steps to delete it promptly.
Third-Party Links
Our platform may contain links to external websites or services operated by third parties. These are not governed by this Privacy Policy, and Mamfe accepts no responsibility for their content or privacy practices.
We encourage you to review the privacy policy of any third-party site you visit before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered users via email or a prominent notice on the platform.
The "Last updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically to stay informed.
Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or how we handle your data, please get in touch with our privacy team.
Your trust means everything to us.
Mamfe is built on authenticity — for our vendors, our customers, and how we handle your data. Explore with confidence.
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